Compare Genesys Cloud vs. Pega CRM

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Genesys Cloud Logo
4,574 views|4,137 comparisons
Pega CRM Logo
1,507 views|1,251 comparisons
Ranking
2nd
Views
4,574
Comparisons
4,137
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,507
Comparisons
1,251
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 38% of the time.
Compared 6% of the time.
Compared 24% of the time.
Compared 14% of the time.
Compared 13% of the time.
Compared 12% of the time.
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloudChordiant
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Genesys
Pega
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
Offer
Learn more about Genesys Cloud
Learn more about Pega CRM
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster The State of Maine, Aegis, Aegon, AIG Japan, ING
Top Industries
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider18%
Media Company11%
Insurance Company7%
VISITORS READING REVIEWS
Computer Software Company48%
Comms Service Provider13%
Energy/Utilities Company8%
Retailer4%

Genesys Cloud is ranked 2nd in Contact Center Platforms while Pega CRM is ranked 5th in CRM Customer Engagement Centers. Genesys Cloud is rated 0.0, while Pega CRM is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Avaya IX Contact Center, Cisco CCX and NICE Workforce Optimization, whereas Pega CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Vlocity and Pega Robotic Process Automation.

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