• Home
  • Genesys Cloud CX vs. SAP Business Communications Manager

Genesys Cloud CX vs SAP Business Communications Manager comparison

Cancel
You must select at least 2 products to compare!
Genesys Logo

Genesys Cloud CX

Read 8 Genesys Cloud CX reviews
1,848 views|1,271 comparisons
100% willing to recommend
SAP Logo

SAP Business Communications Manager

17 views|14 comparisons
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Genesys Cloud CX and SAP Business Communications Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
Manan Gupta
Offers excellent scalability and is user-friendly
The main benefits of Genesys Cloud for our company are its advanced features, ease of use, and comprehensive functionality. It simplifies customer... Read more →
Use SAP Business Communications Manager?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."

    • More Genesys Cloud CX Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
    See Recommendations
    767,847 professionals have used our research since 2012.
    Questions from the Community
    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Read all 6 answers   →
    Ask a question

    Earn 20 points

    Ranking
    1st
    out of 36 in Contact Center Platforms
    Views
    1,848
    Comparisons
    1,271
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    31st
    out of 36 in Contact Center Platforms
    Views
    17
    Comparisons
    14
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Business Communications Manager
    Learn More
    Genesys
    SAP
    Overview

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

    • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
    • Enhanced presence information and routing.
    • Transfer, toggle, hold, and outbound call functions.
    • "Queue callback" and speech recording.
    • Real-time monitoring and reporting.
    • CRM IC, contact center softphone, and office softphone.
    Sample Customers
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Kaeser Kompressoren
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise55%
    No Data Available
    Buyer's Guide
    Contact Center Platforms
    April 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
    DOWNLOAD NOW
    767,847 professionals have used our research since 2012.

    Genesys Cloud CX is ranked 1st in Contact Center Platforms with 8 reviews while SAP Business Communications Manager is ranked 31st in Contact Center Platforms. Genesys Cloud CX is rated 9.0, while SAP Business Communications Manager is rated 0.0. The top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX, whereas SAP Business Communications Manager is most compared with .

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.