Compare Genesys Cloud vs. Verint Workforce Engagement Cloud

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Ranking
Views
5,087
Comparisons
4,673
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,354
Comparisons
1,104
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Impact 360, Verint Engagement Management
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Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
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Learn more about Genesys Cloud
Learn more about Verint Workforce Engagement Cloud
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
New York Life, Elavon, VSP Vision Care
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider17%
Media Company10%
Insurance Company6%
VISITORS READING REVIEWS
Computer Software Company27%
Insurance Company15%
Comms Service Provider13%
Financial Services Firm7%

Genesys Cloud is ranked 2nd in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. Genesys Cloud is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Avaya IX Contact Center and NICE inContact CXone, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, Calabrio WFM, NICE Interaction Analytics, CallMiner Eureka and Aspect Workforce Optimization.

See our list of best Workforce Engagement Management vendors.

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