We performed a comparison between Genesys Cloud CX and Verint Open CCaaS based on real PeerSpot user reviews.
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Genesys Cloud CX is ranked 1st in Workforce Engagement Management with 8 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Genesys Cloud CX is rated 9.0, while Verint Open CCaaS is rated 0.0. The top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco Finesse, whereas Verint Open CCaaS is most compared with Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement, NICE Workforce Optimization and NICE CXone.
See our list of best Workforce Engagement Management vendors and best Contact Center as a Service (CCaaS) vendors.
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