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Genesys PureConnect vs Huawei CCIP comparison

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Genesys PureConnect

Read 1 Genesys PureConnect review
73 views|62 comparisons
100% willing to recommend
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Huawei CCIP

74 views|52 comparisons
Featured Review
Mohamed-Saber
Provides great functionality
Use Huawei CCIP?
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
7th
out of 15 in Contact Center Infrastructure
Views
74
Comparisons
52
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Genesys
Huawei
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Huawei Contact Center (CC) solution creates a multimedia services center for enterprises and businesses to offer effective customer and marketing services. Huawei's full-service solution, with a flexible, cloud-based architecture, can transform your business into a valuable, profit center.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
China Merchants Bank (CMB), Ping An Insurance Company
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available

Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review while Huawei CCIP is ranked 7th in Contact Center Infrastructure. Genesys PureConnect is rated 9.0, while Huawei CCIP is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Huawei CCIP is most compared with .

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