Genesys PureConnect vs Huawei SoftCo comparison

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Mohamed-Saber
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Questions from the Community
Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Ranking
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
11th
Views
162
Comparisons
104
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
SoftCo
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Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Huawei's unified communications solution is based on cutting-edge architecture, the solution not only provides open interfaces but a wide range of services. It is also very robust in terms of its maintainability. The solution basically consists of the following parts: a VoIP-based integrated switch SoftCo 9500/5816, a unified message server (SmartCall 1000), subscriber access equipment IAD, ET series IP phone terminals, a network element management system, a service management system, a billing management system, and etc. In addition, the solution provides a wide variety of unified communications services.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Beijing Electric Power Corporation, Industrial and Commercial Bank of China
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%
No Data Available

Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Huawei SoftCo is ranked 11th in Unified Communications. Genesys PureConnect is rated 9.0, while Huawei SoftCo is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Huawei SoftCo is most compared with Kamailio SIP Server.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

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