We performed a comparison between Genesys PureConnect and Skype for Business based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management."Can integrate with a lot of gateways in voice."
"The product's initial setup phase is very easy."
"We like the easy provisioning of Skype for Business Conferencing."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
"We really like the screen sharing tool. The user experience is smooth, and user-friendly."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"Customer support can sometimes be delayed."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"I don't recall coming across any big missing features."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"The initial setup could be simplified."
"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."
"Make it user friendly."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Genesys PureConnect is rated 9.0, while Skype for Business is rated 7.8. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Cisco Meeting Server.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
