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Genesys PureConnect vs Mitel Communications Director comparison

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Genesys PureConnect

Read 1 Genesys PureConnect review
145 views|125 comparisons
100% willing to recommend
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Mitel Communications Director

Read 2 Mitel Communications Director reviews
85 views|66 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between Genesys PureConnect and Mitel Communications Director based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Mohamed-Saber
Provides great functionality
Anonymous User
An easy to use product. Numerous applications are available for it.
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
7th
out of 28 in Unified Communications
Views
145
Comparisons
125
Reviews
1
Average Words per Review
192
Rating
9.0
17th
out of 28 in Unified Communications
Views
85
Comparisons
66
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Communications Director
Learn More
Genesys
Mitel
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

The Mitel Integrated Communications Director features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Banfield Pet Hospital, Carlsberg Breweries
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
Unified Communications
March 2024
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Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Mitel Communications Director is ranked 17th in Unified Communications. Genesys PureConnect is rated 9.0, while Mitel Communications Director is rated 9.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, the top reviewer of Mitel Communications Director writes "An easy to use product. Numerous applications are available for it". Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Mitel Communications Director is most compared with .

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.