Compare Genesys PureConnect vs. NICE inContact CXone

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Top Answer: Being able to listen in on a call, which is exceptionally good with training.
Top Answer: It could improve the quality of calls.
Ranking
Views
957
Comparisons
722
Reviews
0
Average Words per Review
0
Rating
N/A
Views
534
Comparisons
293
Reviews
6
Average Words per Review
434
Rating
9.0
Popular Comparisons
Compared 19% of the time.
Compared 15% of the time.
Compared 10% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
Interactive Intelligence Customer Interaction Center, CICNICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Genesys
NICE
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.


    Offer
    Learn more about Genesys PureConnect
    Learn more about NICE inContact CXone
    Sample Customers
    Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi ABMoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company37%
    Comms Service Provider24%
    Insurance Company10%
    Healthcare Company4%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider22%
    Insurance Company11%
    Government8%

    Genesys PureConnect is ranked 5th in Workforce Engagement Management while NICE inContact CXone is ranked 1st in Workforce Engagement Management with 6 reviews. Genesys PureConnect is rated 0.0, while NICE inContact CXone is rated 9.0. On the other hand, the top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Genesys PureConnect is most compared with 3CX, Digium Asterisk, Genesys Cloud, Kamailio SIP Server and Cisco Jabber, whereas NICE inContact CXone is most compared with Genesys Cloud, Five9, Verint Workforce Engagement Cloud, Nuance IVR and Cisco Webex Contact Center.

    See our list of best Workforce Engagement Management vendors.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.