• Home
  • Genesys PureConnect vs. NICE Workforce Optimization

Genesys PureConnect vs NICE Workforce Optimization comparison

Cancel
You must select at least 2 products to compare!
Genesys Logo

Genesys PureConnect

Read 1 Genesys PureConnect review
968 views|860 comparisons
100% willing to recommend
NICE Logo

NICE Workforce Optimization

414 views|392 comparisons
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Genesys PureConnect and NICE Workforce Optimization based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
Download the complete report
768,415 professionals have used our research since 2012.
Featured Review
Mohamed-Saber
Provides great functionality
Use NICE Workforce Optimization?
report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which Workforce Engagement Management solutions are best for your needs.
See Recommendations
768,415 professionals have used our research since 2012.
Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ask a question

Earn 20 points

Ranking
3rd
out of 33 in Workforce Engagement Management
Views
968
Comparisons
860
Reviews
1
Average Words per Review
192
Rating
9.0
8th
out of 33 in Workforce Engagement Management
Views
414
Comparisons
392
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
NICE SmartCenter, SmartCenter
Learn More
Genesys
NICE
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Harte-Hanks Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
VISITORS READING REVIEWS
Financial Services Firm21%
Computer Software Company16%
Retailer10%
Government8%
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise5%
Large Enterprise73%
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.

Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while NICE Workforce Optimization is ranked 8th in Workforce Engagement Management. Genesys PureConnect is rated 9.0, while NICE Workforce Optimization is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas NICE Workforce Optimization is most compared with Aspect Workforce Optimization, Genesys Cloud CX, Verint Open CCaaS and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.