• Home
  • Genesys PureConnect vs. Openscape Contact Center

Genesys PureConnect vs Openscape Contact Center comparison

Cancel
You must select at least 2 products to compare!
Genesys Logo

Genesys PureConnect

Read 1 Genesys PureConnect review
73 views|62 comparisons
100% willing to recommend
Siemens Logo

Openscape Contact Center

42 views|18 comparisons
Featured Review
Mohamed-Saber
Provides great functionality
Use Openscape Contact Center?
report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
See Recommendations
768,246 professionals have used our research since 2012.
Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ask a question

Earn 20 points

Ranking
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
14th
out of 15 in Contact Center Infrastructure
Views
42
Comparisons
18
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Genesys
Siemens
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available

Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review while Openscape Contact Center is ranked 14th in Contact Center Infrastructure. Genesys PureConnect is rated 9.0, while Openscape Contact Center is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Openscape Contact Center is most compared with .

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.