Genesys PureConnect vs Polycom RPX comparison

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85 views|73 comparisons
100% willing to recommend
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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Genesys PureConnect and Polycom RPX based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, Digium, Genesys and others in IP Telephony & Unified Communications.
To learn more, read our detailed IP Telephony & Unified Communications Report (Updated: March 2024).
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Questions from the Community
Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Ranking
Views
85
Comparisons
73
Reviews
1
Average Words per Review
192
Rating
9.0
Unranked
In IP Telephony & Unified Communications
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
RPX
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Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Polycom RPX solutions offer unprecedented video in a cinematic view with StereoSurround audio, and high resolution content. The key features and benefits of the Polycom RPX solutions include: High definition video using Polycom's Ultimate HD high definition video, it has Polycom's Ceiling Microphone Arrays, 22 kHz StereoSurround audio, and a professional grade sound system, It an offers Easy content sharing by plugging a VGA cable intoyour laptop, all participants can easily view the content on the tabletop content monitors, it has a Polycom Conferencing for Microsoft Outlook feature allows to use the Touch Panel (with the Enhanced UI) to simply and view a list of scheduled meetings and join those meetings,the Multipoint capability provides with the flexibility of connecting to multiple telepresence rooms as well as traditional video conferencing systems at the same time and Multipoint calls can be initiated by the Video Network Operations Center (VNOC) or they can be user initiated using the Meeting Composer feature. The Polycom RPX solutions are completely interoperable with all standards based video conferencing products including other telepresence solutions, such as the Polycom OTX 300, TPX HD 306M, TPX HD 204M, and ATX 300 as well as traditional (standalone) video conferencing equipment, such as Polycom HDX platforms.It has cameras hidden behind the displays, the microphones suspended from the ceiling cloud, the sound system out of view, and no remote controls on the table.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
University Medical Center Utrecht, South Carolina Department of Mental Health, Prologis, Silver Chain, Oak Lawn Marketing, China Daily, Beth Melsky and Envision, AOL, Gosnold on Cape Cod
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
IP Telephony & Unified Communications
March 2024
Find out what your peers are saying about Cisco, Digium, Genesys and others in IP Telephony & Unified Communications. Updated: March 2024.
768,578 professionals have used our research since 2012.

Genesys PureConnect is ranked 3rd in IP Telephony & Unified Communications with 1 review while Polycom RPX doesn't meet the minimum requirements to be ranked in IP Telephony & Unified Communications. Genesys PureConnect is rated 9.0, while Polycom RPX is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Polycom RPX is most compared with .

See our list of best IP Telephony & Unified Communications vendors and best Unified Communications vendors.

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