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Genesys PureConnect vs SAP Business Communications Manager comparison

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Featured Review
Mohamed-Saber
Provides great functionality
Use SAP Business Communications Manager?
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
12th
out of 15 in Contact Center Infrastructure
Views
50
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Business Communications Manager
Learn More
Genesys
SAP
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Kaeser Kompressoren
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available

Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review while SAP Business Communications Manager is ranked 12th in Contact Center Infrastructure. Genesys PureConnect is rated 9.0, while SAP Business Communications Manager is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas SAP Business Communications Manager is most compared with .

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