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Genesys PureConnect vs Siemens OpenScape comparison

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Genesys PureConnect

Read 1 Genesys PureConnect review
145 views|125 comparisons
100% willing to recommend
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Siemens OpenScape

173 views|132 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between Genesys PureConnect and Siemens OpenScape based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
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Featured Review
Mohamed-Saber
Provides great functionality
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
7th
out of 28 in Unified Communications
Views
145
Comparisons
125
Reviews
1
Average Words per Review
192
Rating
9.0
10th
out of 28 in Unified Communications
Views
173
Comparisons
132
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
OpenScape
Learn More
Genesys
Siemens
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Collaboration solution that includes web conferencing, application sharing, and white-boarding. Supports media and moderator switching.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
China FAW Co. Ltd. R&D Center, NASA Goddard Space Flight Center, Pentair, Oklahoma City Air Logistics Center, Piaggio
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
Unified Communications
March 2024
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767,847 professionals have used our research since 2012.

Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Siemens OpenScape is ranked 10th in Unified Communications. Genesys PureConnect is rated 9.0, while Siemens OpenScape is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Siemens OpenScape is most compared with Cisco Unified Communications.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.