Genesys PureConnect vs TeleWare IP Telephony and Unified Communications [EOL] comparison

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Mohamed-Saber
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Questions from the Community
Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Ranking
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
Unranked
In Unified Communications
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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TeleWare
Video Not Available
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Information Not Available
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Computacenter, Amtico International, Christians Against Poverty
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%
No Data Available

Genesys PureConnect is ranked 7th in Unified Communications with 1 review while TeleWare IP Telephony and Unified Communications [EOL] doesn't meet the minimum requirements to be ranked in Unified Communications. Genesys PureConnect is rated 9.0, while TeleWare IP Telephony and Unified Communications [EOL] is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas TeleWare IP Telephony and Unified Communications [EOL] is most compared with .

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