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Genesys PureConnect vs Toshiba Strata CIX comparison

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Genesys PureConnect

Read 1 Genesys PureConnect review
145 views|125 comparisons
100% willing to recommend
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Toshiba Strata CIX

53 views|38 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between Genesys PureConnect and Toshiba Strata CIX based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
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Featured Review
Mohamed-Saber
Provides great functionality
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
7th
out of 28 in Unified Communications
Views
145
Comparisons
125
Reviews
1
Average Words per Review
192
Rating
9.0
23rd
out of 28 in Unified Communications
Views
53
Comparisons
38
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Strata CIX
Learn More
Genesys
Toshiba
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Toshiba Strata CIX670, the Communication System that Grows with your Business. Toshiba's Strata CIX 670 unifies, coordinates, and streamlines all your communications with comprehensive solutions for your full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, FeatureFlex adaptability/customization tools, and more to improve your business' overall productivity and customer service.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Paddock Chevrolet, Columbia Southern University, University Christian School, The Fitzgerald Law Firm, Rickmar Properties, Marshall County, Buffalo Gastroenterology Associates, Desert Kidney Associates
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
Unified Communications
March 2024
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Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: March 2024.
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768,415 professionals have used our research since 2012.

Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Toshiba Strata CIX is ranked 23rd in Unified Communications. Genesys PureConnect is rated 9.0, while Toshiba Strata CIX is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Toshiba Strata CIX is most compared with .

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.