Compare Genesys PureConnect vs. Verint Workforce Engagement Cloud

Cancel
You must select at least 2 products to compare!
Ranking
Views
894
Comparisons
728
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,160
Comparisons
982
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Impact 360, Verint Engagement Management
Learn More
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about Genesys PureConnect
Learn more about Verint Workforce Engagement Cloud
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
New York Life, Elavon, VSP Vision Care
Top Industries
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company26%
Financial Services Firm9%
Insurance Company8%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider14%
Insurance Company12%
Financial Services Firm8%

Genesys PureConnect is ranked 5th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. Genesys PureConnect is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, Genesys PureConnect is most compared with Genesys Cloud, 3CX Live Chat, Digium Asterisk, Kamailio SIP Server and Cisco Jabber, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, Calabrio WFM, Genesys Cloud, NICE Interaction Analytics and CallMiner Eureka.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.