Genesys PureConnect vs Vertical Solutions Wave IP comparison

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Questions from the Community
Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Ranking
7th
Views
143
Comparisons
129
Reviews
1
Average Words per Review
192
Rating
9.0
13th
Views
117
Comparisons
88
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Wave IP
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Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

The Vertical Wave IP™ Communications System replaces the traditional business phone system with a powerful appliance and package of embedded applications in an all-inclusive platform to streamline enterprise communications. The Wave IP Platform provides voice, mobile and collaboration solutions for improving critical business workflows and facilitating the way we work in today’s Modern Enterprise.

Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
A.O.Smith, DPSciences Corp., ACCO Brands, City of Sioux Falls, Logic Communications, ABB, Rubbermaid, Agfa, Fujitsu, Sprint, Mitsubishi, eProtex, Medxcel
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Energy/Utilities Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise70%
No Data Available

Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Vertical Solutions Wave IP is ranked 13th in Unified Communications. Genesys PureConnect is rated 9.0, while Vertical Solutions Wave IP is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Vertical Solutions Wave IP is most compared with .

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

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