Genesys Voice Platform vs Nuance IVR comparison

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Pricing and Cost Advice
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."
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    Questions from the Community
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
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    Ranking
    2nd
    out of 16 in IVR Systems
    Views
    289
    Comparisons
    180
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    1st
    out of 16 in IVR Systems
    Views
    731
    Comparisons
    655
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
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    Overview
    Information Not Available
    Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
    Sample Customers
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Home Credit Bank, Acer America
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company13%
    Healthcare Company7%
    Construction Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%

    Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while Nuance IVR is ranked 1st in IVR Systems. Genesys Voice Platform is rated 8.6, while Nuance IVR is rated 8.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, the top reviewer of Nuance IVR writes "The most complete and effective voice recognition offering". Genesys Voice Platform is most compared with , whereas Nuance IVR is most compared with NICE CXone, Cisco CCX, Cisco CVP, West Holly and Verint IVR and Voice Self-Service.

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