Earn 20 points
Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while Nuance IVR is ranked 1st in IVR Systems. Genesys Voice Platform is rated 8.6, while Nuance IVR is rated 8.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, the top reviewer of Nuance IVR writes "The most complete and effective voice recognition offering". Genesys Voice Platform is most compared with , whereas Nuance IVR is most compared with NICE CXone, Cisco CCX, Cisco CVP, West Holly and Verint IVR and Voice Self-Service.
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