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Genesys Voice Platform vs Verint IVR and Voice Self-Service comparison

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Featured Review
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
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Pricing and Cost Advice
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

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    Questions from the Community
    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
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    Earn 20 points

    Ranking
    2nd
    out of 16 in IVR Systems
    Views
    295
    Comparisons
    184
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    7th
    out of 16 in IVR Systems
    Views
    134
    Comparisons
    47
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Verint Vovici
    Learn More
    Genesys
    Verint
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    Overview
    Information Not Available

    Elevate your customer experience and streamline operations with Verint's IVR and Voice Self-Service solutions, the leading choice for enterprise self-service. Modernize your IVR system with features like personalized call flows, real-time fraud detection, and goal completion analysis to enhance customer satisfaction and boost automation rates. Verint's fully-managed cloud solution ensures reliability, with a decade-long track record of system uptime, even during crises like hurricanes and power outages. Whether you need simple touch-tone options or advanced natural language and AI-based routing, Verint provides tailored solutions to meet your business needs.

    Additionally, Verint's AI Blueprint empowers enterprises to embark on their AI journey with confidence. This award-winning conversational analysis system leverages AI and machine learning to identify and validate chatbot use cases, mitigating risks and accelerating automation opportunities. Improve customer experiences, gain valuable insights, and scale securely with Verint's suite of self-service solutions. Whether you're looking to modernize your IVR, automate more interactions, or dive into enterprise AI, Verint has the tools and expertise to help you achieve your goals efficiently and effectively.

    Sample Customers
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    New York Life, Elavon, Technology Services Industry Association, VSP Vision Care, Tinker Federal Credit Union, St. James School in Stratford
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%
    No Data Available

    Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while Verint IVR and Voice Self-Service is ranked 7th in IVR Systems. Genesys Voice Platform is rated 8.6, while Verint IVR and Voice Self-Service is rated 0.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, Genesys Voice Platform is most compared with Nuance IVR, whereas Verint IVR and Voice Self-Service is most compared with Nuance IVR.

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