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Genesys Voice Platform vs West Holly comparison

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Genesys Voice Platform

Read 2 Genesys Voice Platform reviews
295 views|184 comparisons
100% willing to recommend
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West Holly

94 views|70 comparisons
Featured Review
Thahmid Zuberi
Customizable solution for housing media files and distributing resources as calls come in
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Quotes From Members
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Pricing and Cost Advice
  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
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    Earn 20 points

    Ranking
    2nd
    out of 16 in IVR Systems
    Views
    295
    Comparisons
    184
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    8th
    out of 16 in IVR Systems
    Views
    94
    Comparisons
    70
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Holly
    Learn More
    Genesys
    West
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    Overview
    Information Not Available
    West's Holly Voice Platform provides a suite of security capabilities that support customers seeking PCI Compliance for systems that perform credit card transactions. PCI DSS covers multiple facets of a system such as security management, policies, procedures, and network architecture, software design and other critical protective measures
    Sample Customers
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Ochsner Medical Center, Western Union, Utah Spine Care, Stanford Health Care, Vanderbilt Medical Center
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%
    No Data Available

    Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews while West Holly is ranked 8th in IVR Systems. Genesys Voice Platform is rated 8.6, while West Holly is rated 0.0. The top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". On the other hand, Genesys Voice Platform is most compared with Nuance IVR, whereas West Holly is most compared with Nuance IVR.

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