Compare Genesys vs. Genesys PureConnect

Genesys is ranked 2nd in Contact Center Optimization while Genesys PureConnect is ranked 4th in Contact Center Optimization. Genesys is rated 0, while Genesys PureConnect is rated 0. On the other hand, Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect, whereas Genesys PureConnect is most compared with Five9, Digium Asterisk and Genesys.
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Genesys Logo
4,036 views|3,671 comparisons
Genesys PureConnect Logo
1,203 views|852 comparisons
Ranking
Views
4,036
Comparisons
3,671
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,203
Comparisons
852
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 12% of the time.
Compared 15% of the time.
Compared 9% of the time.
Also Known As
Genesys Customer Interaction Management PlatformInteractive Intelligence Customer Interaction Center, CIC
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Genesys
Genesys
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Learn more about Genesys
Learn more about Genesys PureConnect
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
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