Compare Genesys vs. NICE Workforce Optimization

Genesys is ranked 2nd in Contact Center Optimization while NICE Workforce Optimization is ranked 6th in Contact Center Optimization. Genesys is rated 0, while NICE Workforce Optimization is rated 0. On the other hand, Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect, whereas NICE Workforce Optimization is most compared with Verint Engagement Management, Aspect and Genesys.
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Genesys Logo
4,036 views|3,671 comparisons
NICE Workforce Optimization Logo
856 views|783 comparisons
Ranking
Views
4,036
Comparisons
3,671
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
856
Comparisons
783
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 12% of the time.
Also Known As
Genesys Customer Interaction Management PlatformNICE SmartCenter, SmartCenter
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Genesys
NICE
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster Harte-Hanks Inc.
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