Compare Genesys vs. Pega CRM

Genesys is ranked 2nd in Contact Center Platforms while Pega CRM is ranked 7th in CRM Customer Engagement Centers. Genesys is rated 0, while Pega CRM is rated 0. On the other hand, Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Avaya Call Center, whereas Pega CRM is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM and Siebel CRM.
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Genesys Logo
3,916 views|3,563 comparisons
Pega CRM Logo
2,075 views|1,863 comparisons
Ranking
2nd
Views
3,916
Comparisons
3,563
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
2,075
Comparisons
1,863
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 12% of the time.
Compared 22% of the time.
Compared 20% of the time.
Compared 14% of the time.
Also Known As
Genesys Customer Interaction Management PlatformChordiant
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Genesys
Pega
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
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Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster The State of Maine, Aegis, Aegon, AIG Japan, ING
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