We performed a comparison between GeneXus and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Low-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With GeneXus, we can create logical representations of transactions in the form of objects."
"I like the testing models, which allow me to create unit or interface tests of my programs. It helps us avoid missed deadlines because we can detect all the errors before deploying the new versions of the solution. And I also like the integration with coding managers like DevOps or Jenkins. It enables us to do versioning."
"I like that it's very compatible with other tools. The most important feature is getting the developer to focus on the project's business case. It's not about focusing on how I can command this or how I can develop a front end, or how I can work with the advantages. The developer should focus on the business case of the project. No need to focus on connecting the database to the server or connecting the server and the front end. The developer can concentrate on the views."
"I find the implementation process of GeneXus to be easy."
"The front-end features are the most valuable."
"GeneXus evolves with technology."
"The solution provides ease of programming and the speed of delivery of demands."
"In Knowledge Base, being able to model the workflow before developing the screens is great. We first work with the tables or the transactions using GeneXus and then we work on the screens."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"Scalability-wise, it is a very good solution."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"In ServiceNow, the best features are the reports. We have more options there."
"The tool is generally easy to use, making it a very user-friendly product."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"It can integrate anywhere, and you can make any kind of workflow."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The front-end with GeneXus is not as good as the back-end."
"The graphical interface could be improved. I also notice some performance problems on hardware that should be more than adequate. GeneXus uses a lot of RAM and other computer resources."
"It's expensive for a company."
"It would be helpful to have additional assisted processing with training."
"We would like to see more extensions and more user controls added to the front-end of this solution, in order to help developers manage the website."
"Documentation is always an issue. In order to develop with GeneXus, there is very little documentation. The documentation is not clear enough in order to develop a great tool."
"It would be better if GeneXus had a wiki. The developer needs some experience to work with the tools. It would be better if they could improve the community. If we have some problem, I open a ticket that takes us to a board, and I have to describe my issue in detail. If the tools have a general community for us to explore with some videos or some articles, I think that that may help the developer."
"GeneXus is a wonderful tool for the backend. It's the best in the world, but for the frontend, GeneXus needs to improve. There should be easier steps for managing various aspects, such as alerts and messages to show to the end-users."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"ServiceNow Now Platform's technical support needs to improve."
"Bug and defect management are not available in ServiceNow."
"ServiceNow Now Platform's automation process needs improvement."
"The UI is not intuitive."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The price is a bit high and can be a bit of a barrier for some customers."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
GeneXus is ranked 12th in Low-Code Development Platforms with 13 reviews while ServiceNow Now Platform is ranked 8th in Low-Code Development Platforms with 34 reviews. GeneXus is rated 8.6, while ServiceNow Now Platform is rated 8.6. The top reviewer of GeneXus writes "Fast, stable, and allows us to model a workflow before developing the screens". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". GeneXus is most compared with Oracle Application Express (APEX), Microsoft Power Apps, OutSystems, Mendix and Magic xpa Application Platform, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Mendix. See our GeneXus vs. ServiceNow Now Platform report.
See our list of best Low-Code Development Platforms vendors.
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