"The AI tool definitely has learned from the information we've given it but also from some of the corrections that we've made. It may have auto-applied a classification and then we have gone in and corrected it, given it some feedback. With that, more and more, we are not having to touch the information once it gets processed. It's classifying it from the get-go in the correct category."
"The spend module is really amazing and lightning-fast. It can give even the most novice of analysts access to the information needed and the ability to tweak it the way they want to see it. It has a lot of flexibility."
"I love it because everything is done within the contract module. The previous tool that we had really acted more as a repository, whereas this is the lifecycle. Once a business owner gets to the point where they want to enter into a contractual relationship with a party, from that point, including the drafting of it through to the signature on it, it covers the lifecycle. It's from the beginning to the end to even the archiving. It's all done within the tool, including e-signature."
"It's really simple to use. That's one of the reasons we chose GEP over some of the others. It's very Google-like. On the homepage, you just type whatever you need. And there are tabs that can come up if you're looking for a certain word or phrase..."
"In terms of ease of use, GEP has done a lot of work through its enhancements over the years to make the user experience more intuitive. There is a more standard-Amazon-like experience, where manuals and tutorials are not really required, simply because the user experience and what's on the screen are pretty intuitive."
"The most valuable features are the sourcing and tendering processes."
"It's user-friendly, in terms of the design of the tool."
"The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place."
"It is one of the best tools in the market."
"The best features are the ease of use and the workflow management that allows me to understand every step in the approval process so that I can forecast the time through my request and its approval."
"I like the guided buying features."
"It is a stable solution."
"Ariba allows us to manage our suppliers seamlessly."
"We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result."
"I want to see continued investment in analytics and reporting."
"I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint."
"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."
"We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side. There is a little bit of pushback on their part when we need stuff done. Things aren't done very efficiently. I'm still waiting on some changes that were requested well over a year-and-a-half ago."
"There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that."
"The manuals, especially the ones for the suppliers, are currently available only in English. If these can also be translated into different languages, that would be excellent."
"While it captures all the fields and requirements, when any supplier updates or new supplier registration happens, then the supplier needs to update their bank details. Our IT team has made it so every half an hour the GEP SMART system will push the supplier to the Oracle Database. So, we have faced some problems, like bank details, etc. We addressed this issue with GEP. They are working on it to make bank details a mandatory field for any supplier and match our requirements. Their engineering team has taken up creating a customized process for us."
"I would like to see more reports coming out of Ariba and more insights because it has to work in connection with SAP. So unless I run SAP and Ariba, I have to run. I am not able to see the utility of Ariba."
"They should make the solution more user-friendly."
"SAP could make it easier for people to become SAP Ariba consultants within the SAP ecosystem."
"I would like the solution to be more automatic."
"Ariba Procurement tends to integrate best with other SAP products and is harder to work with if you have non-SAP products in your architecture."
Earn 20 points
GEP SMART is ranked 4th in Procurement Software while SAP Ariba Procurement is ranked 1st in Procurement Software with 8 reviews. GEP SMART is rated 8.4, while SAP Ariba Procurement is rated 7.6. The top reviewer of GEP SMART writes "Provides us with more frequent, fresh spend data and alerts us about contract renewals". On the other hand, the top reviewer of SAP Ariba Procurement writes "Easy to use but lacks advanced features". GEP SMART is most compared with Zycus Source to Pay Suite and Coupa Procure, whereas SAP Ariba Procurement is most compared with SAP Fieldglass, Oracle Procurement Cloud, Coupa Procure, Oracle E-Business Suite iProcurement and Zycus Source to Pay Suite.
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