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Getronics Service Desk Outsourcing vs HCL AXON Service Desk Outsourcing comparison

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Ranking
14th
out of 30 in Service Desk Outsourcing
Views
55
Comparisons
41
Reviews
0
Average Words per Review
0
Rating
N/A
16th
out of 30 in Service Desk Outsourcing
Views
44
Comparisons
36
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Getronics
HCLTech
Overview
Getronics Service Desk Outsourcing provides a proactive, omni-channel and multi-lingual Global Managed Service Desk which delivers round the-clock service and a consistent single point of contact. Each Service Centre provides remote management of users' machines and end-to-end Incident Management. Benefits include the following: 4 interconnected Global Service Centres (GSCs) in Spain, Hungary, Malaysia and Mexico + local help desks located in the UK, Belgium and Germany; Proactive / pre-emptive approach; Provide 1st, 2nd, and 3rd line support either on a dedicated or shared Service Desk; Over 1,300 agents globally providing 24x7x365 multilingual support covering 22 languages and More than 3.5M tickets yearly from our GSCs.

At HCL, we also realize that modern day organizations grapple with the challenges of Managed Print Services (MPS) and Field Service Management - optimizing printer fleets and creating field service support capabilities across the globe. In order to address issues pertaining to Managed Print Services, we have entered into a comprehensive strategic partnership with Xerox. HCL’s expertise in infrastructure management combines with Xerox’s best-in-class imaging printing technology, going beyond Managed Print Services and delivering Managed Content Services (MCS). Our solution incorporates rigorous processes, a phased implementation strategy, and innovative technology. Organizations will benefit from proactive and intelligent support, reduced waste, and automated paper-based processes.

Sample Customers
Mez, Gatwick Airport, ING, Clarks, Mazda, AGS Airports, McDonald's, RAC, Malaysia Airlines, Chivas Brothers
HEC Paris

Getronics Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while HCL AXON Service Desk Outsourcing is ranked 16th in Service Desk Outsourcing. Getronics Service Desk Outsourcing is rated 0.0, while HCL AXON Service Desk Outsourcing is rated 0.0. On the other hand, Getronics Service Desk Outsourcing is most compared with , whereas HCL AXON Service Desk Outsourcing is most compared with .

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