Getronics Service Desk Outsourcing vs Tieto Service Desk Outsourcing comparison

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Ranking
14th
Views
55
Comparisons
41
Reviews
0
Average Words per Review
0
Rating
N/A
10th
Views
71
Comparisons
51
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Overview
Getronics Service Desk Outsourcing provides a proactive, omni-channel and multi-lingual Global Managed Service Desk which delivers round the-clock service and a consistent single point of contact. Each Service Centre provides remote management of users' machines and end-to-end Incident Management. Benefits include the following: 4 interconnected Global Service Centres (GSCs) in Spain, Hungary, Malaysia and Mexico + local help desks located in the UK, Belgium and Germany; Proactive / pre-emptive approach; Provide 1st, 2nd, and 3rd line support either on a dedicated or shared Service Desk; Over 1,300 agents globally providing 24x7x365 multilingual support covering 22 languages and More than 3.5M tickets yearly from our GSCs.
Tieto Service Desk Outsourcing is a single-point-of-contact Service Desk with additional self-service facilities provides consolidated support for all ICT services. Further cost-efficiency improvements through synergies have a direct impact on the total cost of ownership. Self-service and self-help functionalities in the portal will support the end users. The SIAM-compliant (Service Integration And Management) Service Desk with multivendor capabilities resolves issues and also ensures business continuity and keeps costly work interruptions at a minimum.
Sample Customers
Mez, Gatwick Airport, ING, Clarks, Mazda, AGS Airports, McDonald's, RAC, Malaysia Airlines, Chivas Brothers
Ovako Imatra

Getronics Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while Tieto Service Desk Outsourcing is ranked 10th in Service Desk Outsourcing. Getronics Service Desk Outsourcing is rated 0.0, while Tieto Service Desk Outsourcing is rated 0.0. On the other hand, Getronics Service Desk Outsourcing is most compared with , whereas Tieto Service Desk Outsourcing is most compared with Capgemini Service Desk Outsourcing.

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