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Most Helpful Review
Find out what your peers are saying about GitLab vs. ServiceNow IT Business Management and other solutions. Updated: September 2020.
442,517 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The dashboard and interface make it easy to use.""We like that we can create branches and then the branches can be reviewed and you can mesh those branches back. You can independently work with your own branch, you don't need to really control the core of other people.""Everything is easy to configure and easy to work with.""A user friendly solution.""It speeds up our development, it's faster, safer, and more convenient."

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"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The program is stable.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The interface is extremely user-friendly.""Stable and scalable solution."

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Cons
"GitLab doesn't have AWS integration. It would be better to have integration with other container management environments beyond Kubernetes. It has very good integration with Kubernetes, but it doesn't have good integration with, for example, AWS, ETS, etc.""I would like to see static analysis also embedded in GitLab. That would also help us. If there's something that it does internally by GitLab and then that is already tied up with your pipeline and then it can tell you that you're coding is good or your code is not great. Based on that, it would pass or fail. That should be streamlined. I would think that would help to a greater extent, in terms of having one solution rather than depending on multiple vendors.""The only thing our company is really waiting on in terms of features is the development of metrics.""Reporting could be improved.""I would like to see better integration with project management tools such as Jira."

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"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""The cost could be improved. The solution is quite pricey.""The interface isn't user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions.""Dashboard interface is limited functionally and not very user friendly"

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Pricing and Cost Advice
"I think that we pay approximately $100 USD per month."

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Top Answer: Stable and scalable solution.
Top Answer: I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit… more »
Top Answer: One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to… more »
Ranking
Views
5,575
Comparisons
4,884
Reviews
3
Average Words per Review
503
Avg. Rating
8.7
Views
1,091
Comparisons
856
Reviews
6
Average Words per Review
473
Avg. Rating
8.5
Popular Comparisons
Compared 27% of the time.
Compared 10% of the time.
Compared 7% of the time.
Compared 5% of the time.
Compared 3% of the time.
Also Known As
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
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GitLab
ServiceNow
Overview

GitLab is a single application with features for the whole software development and operations (DevOps) lifecycle.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about GitLab
Learn more about ServiceNow IT Business Management
Sample Customers
Siemens, University of Washington, Equinix, Paessler AG, CNCF, Ticketmaster, CERN, VaadinProximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider16%
Government7%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider10%
Insurance Company7%
Retailer6%
Company Size
No Data Available
REVIEWERS
Small Business43%
Midsize Enterprise29%
Large Enterprise29%
Find out what your peers are saying about GitLab vs. ServiceNow IT Business Management and other solutions. Updated: September 2020.
442,517 professionals have used our research since 2012.
GitLab is ranked 6th in Enterprise Agile Planning Tools with 5 reviews while ServiceNow IT Business Management is ranked 4th in Enterprise Agile Planning Tools with 6 reviews. GitLab is rated 8.6, while ServiceNow IT Business Management is rated 8.6. The top reviewer of GitLab writes "Provides or mandates quantitative code into the Master". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". GitLab is most compared with Microsoft Azure DevOps, Tekton, TeamCity, Bamboo and Harness, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management, Micro Focus ALM Octane and Jira Align. See our GitLab vs. ServiceNow IT Business Management report.

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