We just raised a $30M Series A: Read our story

Compare GitLab vs. ServiceNow IT Business Management

Cancel
You must select at least 2 products to compare!
Top Review
Find out what your peers are saying about GitLab vs. ServiceNow IT Business Management and other solutions. Updated: September 2021.
540,984 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We like that we can create branches and then the branches can be reviewed and you can mesh those branches back. You can independently work with your own branch, you don't need to really control the core of other people.""Everything is easy to configure and easy to work with.""A user friendly solution.""It speeds up our development, it's faster, safer, and more convenient.""The best thing is that as the developers work on separate tasks, all of the code goes there and the other team members don't have to wait on each other to finish.""GitLab offers a good interface for doing code reviews between two colleagues.""This product is always evolving, and they listen to the customers.""It is very useful for reviews. We are using branch merging operations and full reset operations. It is also very useful for merging our code and tracking another branch. The graph diagrams of Git are very useful. Its interface is straightforward and not too complex for us."

More GitLab Pros »

"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The program is stable.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The interface is extremely user-friendly.""Stable and scalable solution.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."

More ServiceNow IT Business Management Pros »

Cons
"I would like to see static analysis also embedded in GitLab. That would also help us. If there's something that it does internally by GitLab and then that is already tied up with your pipeline and then it can tell you that you're coding is good or your code is not great. Based on that, it would pass or fail. That should be streamlined. I would think that would help to a greater extent, in terms of having one solution rather than depending on multiple vendors.""The only thing our company is really waiting on in terms of features is the development of metrics.""Reporting could be improved.""I would like to see better integration with project management tools such as Jira.""The documentation could be improved to help newcomers better understand things like creating new branches.""We are having a few problems integrating with Jira at the moment, which is something that our IT department is investigating.""It would be really good if they integrated more features in application security.""It can be free for commercial use."

More GitLab Cons »

"The cost could be improved. The solution is quite pricey.""The interface isn't user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions.""Dashboard interface is limited functionally and not very user friendly""ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."

More ServiceNow IT Business Management Cons »

Pricing and Cost Advice
"I think that we pay approximately $100 USD per month.""The price is okay.""It seems reasonable. Our IT team manages the licenses.""Its price is fine. It is on the cheaper side and not expensive. You have to pay additionally for GitLab CI/CD minutes. Initially, we used the free version. When we ran out of GitLab minutes, we migrated to the paid version.""It is very expensive. We can't bear it now, and we have to find another solution. We have a yearly subscription in which we can increase the number of licenses, but we have to pay at the end of the year."

More GitLab Pricing and Cost Advice »

"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."

More ServiceNow IT Business Management Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Enterprise Agile Planning Tools solutions are best for your needs.
540,984 professionals have used our research since 2012.
Questions from the Community
Top Answer: We like that we can have an all-encompassing product and don't have to implement different solutions.
Top Answer: It is very expensive. We can't bear it now, and we have to find another solution. We have a yearly subscription in which we can increase the number of licenses, but we have to pay at the end of the… more »
Top Answer: We would like to generate document pages from the sources. Right now, we can't do that. The testing could be better in that, for the code quality, now we use an external product and maybe the internal… more »
Top Answer: ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.
Top Answer: They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the… more »
Top Answer: ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise… more »
Ranking
Views
10,840
Comparisons
9,668
Reviews
15
Average Words per Review
389
Rating
8.2
Views
3,827
Comparisons
3,149
Reviews
6
Average Words per Review
454
Rating
8.7
Comparisons
Also Known As
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
Learn More
Overview

GitLab is a single application with features for the whole software development and operations (DevOps) lifecycle.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about GitLab
Learn more about ServiceNow IT Business Management
Sample Customers
Siemens, University of Washington, Equinix, Paessler AG, CNCF, Ticketmaster, CERN, Vaadin
Proximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
REVIEWERS
Mining And Metals Company18%
Computer Software Company18%
Transportation Company9%
Financial Services Firm9%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider22%
Government9%
Financial Services Firm8%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider12%
Financial Services Firm11%
Government9%
Company Size
REVIEWERS
Small Business53%
Midsize Enterprise12%
Large Enterprise35%
REVIEWERS
Small Business38%
Midsize Enterprise25%
Large Enterprise38%
Find out what your peers are saying about GitLab vs. ServiceNow IT Business Management and other solutions. Updated: September 2021.
540,984 professionals have used our research since 2012.

GitLab is ranked 2nd in Enterprise Agile Planning Tools with 15 reviews while ServiceNow IT Business Management is ranked 5th in Enterprise Agile Planning Tools with 6 reviews. GitLab is rated 8.2, while ServiceNow IT Business Management is rated 8.6. The top reviewer of GitLab writes "Provides or mandates quantitative code into the Master". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". GitLab is most compared with Microsoft Azure DevOps, Tekton, TeamCity, Sonatype Nexus Lifecycle and GoCD, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management and Jira Align. See our GitLab vs. ServiceNow IT Business Management report.

See our list of best Enterprise Agile Planning Tools vendors.

We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.