Gladly vs Totango comparison

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Gladly Logo
60 views|39 comparisons
Totango Logo
169 views|147 comparisons
Ranking
Views
60
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39
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0
Average Words per Review
0
Rating
N/A
Views
169
Comparisons
147
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Gladly
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Totango
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Overview

We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people.

With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

  1. Customer Engagement - a robust customer success management platform with three editions for companies of any size.
  2. Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
Sample Customers
JetBlue
Act-On, Amplitude, Autodesk, Jobvite, Zoom

Gladly is ranked 4th in Customer Success Management while Totango is ranked 2nd in Customer Success Management. Gladly is rated 0.0, while Totango is rated 0.0. On the other hand, Gladly is most compared with , whereas Totango is most compared with Gainsight Platform.

See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.