We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Whether you’re an IT technician or a CTO, it’s tempting to focus on data, rather than the people behind the numbers. Glassbox gives you a deeper understanding of your customers by helping identify the reasons why they do or don’t interact with your platform in the way you intended. Representing a comprehensive suite of services, Glassbox can add transparency and clarity to every aspect of your online presence - from troubleshooting and testing, to revealing why your new product isn’t gaining the traction it deserves.
IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.
Glassbox is ranked 2nd in Customer Data Analysis while IBM Watson Customer Experience Analytics is ranked 1st in Customer Data Analysis with 1 review. Glassbox is rated 0.0, while IBM Watson Customer Experience Analytics is rated 10.0. On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". Glassbox is most compared with Adobe Analytics, Google Analytics, Snowflake Analytics, Piwik PRO Marketing Suite and Pendo, whereas IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory and Verint Experience Cloud.
We monitor all Customer Data Analysis reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.