Compare Glassbox vs. IBM Watson Customer Experience Analytics

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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which Customer Data Analysis solutions are best for your needs.
534,768 professionals have used our research since 2012.
Ranking
2nd
Views
541
Comparisons
410
Reviews
0
Average Words per Review
0
Rating
N/A
1st
Views
426
Comparisons
306
Reviews
1
Average Words per Review
1,057
Rating
10.0
Comparisons
Also Known As
IBM Coremetrics Digital Marketing Optimization aSuite, IBM Tealeaf, IBM Coremetrics Web Analytics
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Overview

Whether you’re an IT technician or a CTO, it’s tempting to focus on data, rather than the people behind the numbers. Glassbox gives you a deeper understanding of your customers by helping identify the reasons why they do or don’t interact with your platform in the way you intended. Representing a comprehensive suite of services, Glassbox can add transparency and clarity to every aspect of your online presence - from troubleshooting and testing, to revealing why your new product isn’t gaining the traction it deserves.

IBM Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities. It provides a seamless, end-to-end view of the customer experience to understand and optimize every journey and gives you the insights you need to resolve issues, boost conversions and maximize lifetime customer value.

Offer
Learn more about Glassbox
Learn more about IBM Watson Customer Experience Analytics
Sample Customers
Bank Leumi
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
Top Industries
VISITORS READING REVIEWS
Financial Services Firm37%
Computer Software Company20%
Insurance Company12%
Comms Service Provider11%
No Data Available

Glassbox is ranked 2nd in Customer Data Analysis while IBM Watson Customer Experience Analytics is ranked 1st in Customer Data Analysis with 1 review. Glassbox is rated 0.0, while IBM Watson Customer Experience Analytics is rated 10.0. On the other hand, the top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". Glassbox is most compared with Adobe Analytics, Google Analytics, Snowflake Analytics, Piwik PRO Marketing Suite and Pendo, whereas IBM Watson Customer Experience Analytics is most compared with SAS Customer Intelligence 360, FullStory and Verint Experience Cloud.

See our list of best Customer Data Analysis vendors and best Web Analytics vendors.

We monitor all Customer Data Analysis reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.