Google Hangouts vs Zoom comparison

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Google Logo
2,385 views|183 comparisons
92% willing to recommend
Zoom Video Communications Logo
Read 199 Zoom reviews
8,420 views|1,933 comparisons
94% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Google Hangouts and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Google Hangouts vs. Zoom Report (Updated: March 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has efficient recording features.""Google Meet is a clear and simple solution.""It is easy to use, and we don't need to make a lot of configurations.""The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later.""Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward.""It's integration with Google is the valuable feature.""The solution is easy to use and navigate.""Google Hangouts is easy to use and intuitive."

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"The product is quite secure and you can use it remotely. I've never heard of there being any security issues.""Zoom is easy to use and does not consume very much in terms of resources.""The product's most valuable features are chat and video streaming.""A light application that has many features.""There is no installation, you can give someone a link to the chat and they can access the chat through the link.""Ability to record interviews.""The feature I find the most about Zoom is that you can have a private chat in a group call.""I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect."

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Cons
"Google Hangouts restricts you to those with a Gmail account.""Google Meet could be more secure.""There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording.""I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved.""In the next release, I would like to see call recording made available.""The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement.""Maybe they should offer more security features.""I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."

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"The price must be improved.""The product could use some more automation.""Lacks an indicator on chat to show that a message has been read.""In the next release, I would like to see better security.""I can't think of any features that are lacking.""Zoom is not a good product for webinars.""Whiteboarding would allow me to utilize the screen to draw something, explain, and write something.""Zoom could be improved by adding more dashboards."

More Zoom Cons →

Pricing and Cost Advice
  • "The screen-sharing feature is the most valuable feature."
  • "We are using the free version of Google Hangouts."
  • "This solution is available for free with the opening of a Google account."
  • "There is an annual subscription to use this solution."
  • "We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
  • "I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
  • "I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
  • "I use the free version of the solution."
  • More Google Hangouts Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: It's integration with Google is the valuable feature.
    Top Answer:There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product… more »
    Top Answer:The improvement needs to be done as per customer requirements.
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:The product quality is very good.
    Top Answer:The pricing is reasonable. It costs $15 a year.
    Ranking
    6th
    out of 63 in Virtual Meetings
    Views
    2,385
    Comparisons
    183
    Reviews
    36
    Average Words per Review
    359
    Rating
    8.4
    1st
    out of 63 in Virtual Meetings
    Views
    8,420
    Comparisons
    1,933
    Reviews
    21
    Average Words per Review
    392
    Rating
    8.5
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 16% of the time.
    TeamViewer logo
    Compared 11% of the time.
    Cisco TelePresence logo
    Compared 10% of the time.
    Office 365 logo
    Compared 3% of the time.
    Learn More
    Overview

    Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    Information Not Available
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    REVIEWERS
    Computer Software Company15%
    Marketing Services Firm12%
    University9%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Educational Organization96%
    Computer Software Company1%
    Financial Services Firm0%
    Retailer0%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization87%
    University3%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise26%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business1%
    Midsize Enterprise96%
    Large Enterprise2%
    REVIEWERS
    Small Business41%
    Midsize Enterprise14%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise87%
    Large Enterprise10%
    Buyer's Guide
    Google Hangouts vs. Zoom
    March 2024
    Find out what your peers are saying about Google Hangouts vs. Zoom and other solutions. Updated: March 2024.
    768,578 professionals have used our research since 2012.

    Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews while Zoom is ranked 1st in Virtual Meetings with 199 reviews. Google Hangouts is rated 8.2, while Zoom is rated 8.4. The top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". Google Hangouts is most compared with , whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Office 365. See our Google Hangouts vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.