GoToMyPC vs Splashtop Remote Support comparison

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1,191 views|1,096 comparisons
100% willing to recommend
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1,495 views|1,251 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between GoToMyPC and Splashtop Remote Support based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
768,246 professionals have used our research since 2012.
Featured Review
Othman Abdul Latif
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is very quick to set up.""The technical support is good.""The installation is almost instant.""I can do anything from a remote desktop as if I were sitting at my own PC.""This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."

More GoToMyPC Pros →

"The initial setup is simple.""The solution is very fast.""The tool's most valuable features are pricing and easy management.""The ability to use mobile devices is helpful because we can support our clients from anywhere."

More Splashtop Remote Support Pros →

Cons
"The pricing has tripled in a small amount of time and there is not three times better service.""Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting.""If the PC is hung then it requires a reboot."

More GoToMyPC Cons →

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified.""The solution should add more options and tools for shortcuts, administration, etc.""Splashtop Remote Support needs to improve customization.""The integration features could be better."

More Splashtop Remote Support Cons →

Pricing and Cost Advice
  • "We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."
  • "It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."
  • More GoToMyPC Pricing and Cost Advice →

  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

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    Top Answer:The tool's most valuable features are pricing and easy management.
    Top Answer:Splashtop Remote Support needs to improve customization.
    Top Answer:We use Splashtop Remote Support for the remote server support.
    Ranking
    23rd
    out of 44 in Remote Access
    Views
    1,191
    Comparisons
    1,096
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    17th
    out of 44 in Remote Access
    Views
    1,495
    Comparisons
    1,251
    Reviews
    1
    Average Words per Review
    146
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    GoToMyPC is a remote access platform that enables professionals to access, manage, and transfer files, data, and programs from remote desktops. AES encryption, dual passwords, and end-to-end authentication are included in the platform; these ensure safe access to hosts and clients using desktops, iPads, iPhones, and Android devices.

    GoToMyPC allows businesses to issue URL invites to guest users, allowing for one-time sessions for demonstrations, technical support, and presentations, among other things. Role-based permissions, screen zoom, remote printing, Wi-Fi network management, secure login, user & account management, and API access are all features that are included in the solution. In addition, professionals can use the document editing feature to cut, copy, and paste content between connected devices.

    GoToMyPC can help users access the device keyboard, auto-correction, and Bluetooth support.

    Managers can use reports to track sessions and acquire insight into the time, connection type, and duration of connections.

    GoToMyPC Features

    GoToMyPC has many valuable key features. Some of the most useful ones include:

    • Remote access: Work on your device from any location. Remote deployment and simple installation. Users can download GoToMyPC and use it to deploy, install, and configure their computer from any location.
    • Robust security: Stay safe with 256-bit AES encryption, multi-factor authentication, dual passwords, and host access credentials.
    • Stability: Real-Time Diagnostics provides continuous insight into your connectivity status while allowing you to connect in seconds and experience highly stable in-session performance.
    • Remote printing capability: Send documents to printers on your remote or local computer.
    • Simple privacy: To preserve your privacy, simply lock the remote keyboard and turn off the computer's screen.
    • Easy diagnostics when issues arise: You'll have complete visibility into device connectivity and performance with Real-Time Diagnostics, so you won't have to wait for answers. With in-dashboard fix suggestions, Real-Time Diagnostics empowers you to resolve common connectivity issues caused by your computer's hardware, Internet / Wi-Fi, or RAM.
    • File transferring: Transfer a file between machines with ease. No more sending files to oneself via email. Support for multi-monitors. View all monitors linked to your PC.
    • Shortcuts to desktop: Create shortcuts to your PC that skip the browser's normal login page.
    • Guest invitations: Invite someone to join you on your computer for a short time. This is ideal for demonstrations or technical support.
    • Sound: Listen to your music or voicemail on the computer you're using.
    • Usage reports: Keep track of your connections, including their origin, time, type, and duration.
    • Free support and upgrades: Free software upgrades, service upgrades, and technical support are available 24/7.
    • Bitdefender-powered GoTo Antivirus: Safeguard your PCs from cyber-threats such as malware, viruses, and sophisticated internet threats.

    GoToMyPC Benefits

    There are many benefits to implementing GoToMyPC. Some of the biggest advantages the solution offers include:

    • Boost productivity: Access everything you need to get your job done securely when away from the office, while giving exceptional service to your colleagues, customers, or teams.
    • Access all your work from home: Work on your files, applications, and programs, and network as if you were at your desk in real time.

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    Sample Customers
    The Lubitz Financial Group, Stitely & Kartsetter PLLC
    Toyota, AT&T, Isuzu, Goodwill
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Healthcare Company9%
    Manufacturing Company7%
    Non Profit6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider8%
    Government7%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business41%
    Midsize Enterprise15%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise11%
    Large Enterprise46%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    768,246 professionals have used our research since 2012.

    GoToMyPC is ranked 23rd in Remote Access while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. GoToMyPC is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, GoToAssist, VNC Connect and LogMeIn Rescue, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and ConnectWise ScreenConnect.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.