We performed a comparison between Gusto and SAP HCM based on real PeerSpot user reviews.
Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I appreciated the templates that they offered for new hires and onboarding."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features."
"The technical support is quite good."
"Recently, the localization versions for different countries were increased, and that added value to the solution."
"The stability of the solution is good."
"We have features such as ABKRS based on the client's requirement, tariff and TMSTA, and so on."
"The payroll and time management features are useful."
"The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong."
"SAP HCM has a good performance."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"The talent modules are lacking in HCM, so I would recommend switching to SuccessFactors for talent management, but HCM excels at time management and payroll."
"SAP HCM's long and tedious transactions can be improved."
"SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions."
"The speed of technical support can be improved."
"System usability is a challenge."
"It was difficult to deploy. There were challenges regarding configurations and implementation. So, we had a lot of issues."
"SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."
"SAP now does the most innovation for the cloud solution and less innovation for the on-premises client."
Gusto is ranked 14th in Benefits Administration with 3 reviews while SAP HCM is ranked 4th in Benefits Administration with 45 reviews. Gusto is rated 7.0, while SAP HCM is rated 7.6. The top reviewer of Gusto writes "Simple to use solution that offers a lot; gives employees the option to get cash advances". On the other hand, the top reviewer of SAP HCM writes "Efficiently handles the entire hire-to-retire cycle management within an organization and the ability to scale is outstanding". Gusto is most compared with Sequoia People Platform and Namely, whereas SAP HCM is most compared with SAP SuccessFactors, Workday, Oracle HCM Cloud, ADP GlobalView Payroll and PeopleSoft. See our Gusto vs. SAP HCM report.
See our list of best Benefits Administration vendors and best Talent Management vendors.
We monitor all Benefits Administration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
