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Gusto Logo
313 views|221 comparisons
UKG Logo
Read 117 UKG reviews
8,357 views|2,523 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Gusto and UKG based on real PeerSpot user reviews.

Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Gusto vs. UKG Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well.""I appreciated the templates that they offered for new hires and onboarding."

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"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.""I like UKG's integration.""The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed.""UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis.""The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years.""I have found the most valuable feature to be business intelligence and Cognos reporting.""It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.""The solution's UI is good. Also, it is very easy to use."

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Cons
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks.""Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."

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"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.""I would like the capability to use UKG as a single platform without the need to alternate between systems.""The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.""The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.""Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.""UKG could be a little more flexible in some areas.""I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports.""The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."

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Pricing and Cost Advice
Information Not Available
  • "I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
  • "While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
  • More UKG Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I appreciated the templates that they offered for new hires and onboarding.
    Top Answer:I think it's great that it syncs with QuickBooks Online and any payroll software that syncs with QuickBooks Online is great. My issue with their syncing was that every single account for a deduction… more »
    Top Answer:Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
    Top Answer:UKG could be a little more flexible in some areas.
    Top Answer:We use UKG for payroll and other core HR functions.
    Ranking
    14th
    Views
    313
    Comparisons
    221
    Reviews
    2
    Average Words per Review
    419
    Rating
    8.0
    6th
    Views
    8,357
    Comparisons
    2,523
    Reviews
    4
    Average Words per Review
    513
    Rating
    8.5
    Comparisons
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    Compared 7% of the time.
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    Compared 6% of the time.
    Also Known As
    ZenPayroll
    UKG Pro, UKG Dimensons, UKG Ready
    Learn More
    Overview

    Gusto provides payroll, benefits and HR to modern companies, by handling payments to employees and contractors and also electronically handling the paperwork necessary to help companies comply with tax, labor, and immigration laws.

    At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

    We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

    Sample Customers
    Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
    Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider9%
    Government9%
    Educational Organization9%
    REVIEWERS
    Healthcare Company13%
    Financial Services Firm13%
    Manufacturing Company11%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Educational Organization86%
    Computer Software Company2%
    Healthcare Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business40%
    Midsize Enterprise11%
    Large Enterprise49%
    REVIEWERS
    Small Business34%
    Midsize Enterprise33%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    Gusto vs. UKG
    March 2024
    Find out what your peers are saying about Gusto vs. UKG and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Gusto is ranked 14th in Benefits Administration with 3 reviews while UKG is ranked 6th in Benefits Administration with 117 reviews. Gusto is rated 7.0, while UKG is rated 7.8. The top reviewer of Gusto writes "Simple to use solution that offers a lot; gives employees the option to get cash advances". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". Gusto is most compared with Sequoia People Platform, Namely and isolved, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, SAP HCM and Ceridian Dayforce HCM. See our Gusto vs. UKG report.

    See our list of best Benefits Administration vendors and best Talent Management vendors.

    We monitor all Benefits Administration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.