Compare HappyFox vs. JIRA Service Desk

HappyFox is ranked 29th in Help Desk Software while JIRA Service Desk is ranked 3rd in Help Desk Software with 11 reviews. HappyFox is rated 0, while JIRA Service Desk is rated 8.0. On the other hand, the top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". HappyFox is most compared with Freshdesk, JIRA Service Desk and Zendesk, whereas JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix ITSM.
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HappyFox Logo
302 views|257 comparisons
JIRA Service Desk Logo
7,929 views|6,382 comparisons
Most Helpful Review
Use HappyFox? Share your opinion.
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
390,810 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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Ranking
29th
out of 44 in Help Desk Software
Views
302
Comparisons
257
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 44 in Help Desk Software
Views
7,929
Comparisons
6,382
Reviews
12
Average Words per Review
572
Avg. Rating
8.1
Top Comparisons
Compared 47% of the time.
Compared 21% of the time.
Compared 17% of the time.
Compared 27% of the time.
Compared 8% of the time.
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Tenmiles
Atlassian
Overview
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
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Sample Customers
Warner Bros., Lowe's, Whirlpool, Kindling, Sennheisermgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company24%
Comms Service Provider18%
Financial Services Firm10%
Government9%
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
390,810 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.