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HappyFox vs OpenText Extended ECM comparison

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HappyFox

32 views|26 comparisons
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OpenText Extended ECM

Read 18 OpenText Extended ECM reviews
4,062 views|3,113 comparisons
95% willing to recommend
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Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between HappyFox and OpenText Extended ECM based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Use HappyFox?
Jatinder_Singh
Helps to build a connector to the document to view on ServiceNow
OpenText Extended ECM has improved our exposure since our product is available in the market. It helps us get more business.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
  • "Both Open Text ECM and IBM File share are expensive."
  • "It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
  • "The tool's pricing is confusing to the end customer."
  • "The solution is expensive."
  • "OpenText Extended ECM is an expensive solution."
  • "The product is pricey."
  • "OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

    • More OpenText Extended ECM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about OpenText Content Suite Platform?
    Top Answer:We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where… more »
    Read all 4 answers   →
    What is your experience regarding pricing and costs for OpenText Content ...
    Top Answer:It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long… more »
    Read all 2 answers   →
    What needs improvement with OpenText Content Suite Platform?
    Top Answer:We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both for… more »
    Read all 4 answers   →
    Ranking
    31st
    out of 66 in Customer Experience Management
    Views
    32
    Comparisons
    26
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 46 in Enterprise Content Management
    Views
    4,062
    Comparisons
    3,113
    Reviews
    12
    Average Words per Review
    692
    Rating
    7.5
    Comparisons
    Also Known As
    OpenText Content Suite Platform
    Learn More
    Tenmiles
    OpenText
    Overview
    HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

    OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

    Sample Customers
    Warner Bros., Lowe's, Whirlpool, Kindling, Sennheiser
    ATCO Australia, MSIG Asia, Orica, Salt River Project
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company18%
    Energy/Utilities Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Government13%
    Computer Software Company11%
    Financial Services Firm11%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business43%
    Midsize Enterprise13%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise15%
    Large Enterprise69%
    Buyer's Guide
    Customer Experience Management
    April 2024
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    768,578 professionals have used our research since 2012.

    HappyFox is ranked 31st in Customer Experience Management while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. HappyFox is rated 0.0, while OpenText Extended ECM is rated 7.8. On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". HappyFox is most compared with ServiceNow and JIRA Service Management, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Alfresco and Hyland OnBase.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.