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HappyFox vs Sitecore Customer Engagement Platform comparison

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Buyer's Guide
Customer Experience Management
April 2024
Executive Summary

We performed a comparison between HappyFox and Sitecore Customer Engagement Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Ranking
31st
out of 66 in Customer Experience Management
Views
32
Comparisons
26
Reviews
0
Average Words per Review
0
Rating
N/A
13th
out of 66 in Customer Experience Management
Views
133
Comparisons
99
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Customer Experience Management
April 2024
Download Free Report
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: April 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.
Comparisons
Also Known As
Customer Engagement Platform
Learn More
Tenmiles
Sitecore
Overview
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
Sample Customers
Warner Bros., Lowe's, Whirlpool, Kindling, Sennheiser
Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
Buyer's Guide
Customer Experience Management
April 2024
Download Free Report
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: April 2024.
DOWNLOAD NOW
768,415 professionals have used our research since 2012.

HappyFox is ranked 31st in Customer Experience Management while Sitecore Customer Engagement Platform is ranked 13th in Customer Experience Management. HappyFox is rated 0.0, while Sitecore Customer Engagement Platform is rated 0.0. On the other hand, HappyFox is most compared with ServiceNow and JIRA Service Management, whereas Sitecore Customer Engagement Platform is most compared with IBM Watson Real-Time Personalization.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.