Compare HappyFox vs. SolarWinds Web Help Desk

HappyFox is ranked 28th in Help Desk Software while SolarWinds Web Help Desk is ranked 24th in Help Desk Software with 1 review. HappyFox is rated 0, while SolarWinds Web Help Desk is rated 7.0. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Good support for asset management, but the GUI is old-fashioned and needs updating". HappyFox is most compared with Freshdesk, Zendesk and ServiceNow, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Zendesk and SolarWinds MSP Manager.
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372,185 professionals have used our research since 2012.
Ranking
28th
out of 44 in Help Desk Software
Views
298
Comparisons
252
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
24th
out of 44 in Help Desk Software
Views
1,285
Comparisons
1,105
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 37% of the time.
Compared 19% of the time.
Compared 17% of the time.
Compared 11% of the time.
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SolarWinds
Overview
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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Sample Customers
Warner Bros., Lowe's, Whirlpool, Kindling, SennheiserInstacart
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
372,185 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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