Compare HappyFox vs. TOPdesk

HappyFox is ranked 28th in Help Desk Software while TOPdesk is ranked 14th in Help Desk Software with 1 review. HappyFox is rated 0, while TOPdesk is rated 10.0. On the other hand, the top reviewer of TOPdesk writes "Fast and easy to implement, with a well-defined process and interaction". HappyFox is most compared with Freshdesk, Zendesk and ServiceNow, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk and Zendesk.
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HappyFox Logo
306 views|257 comparisons
TOPdesk Logo
1,810 views|1,494 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
377,029 professionals have used our research since 2012.
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377,029 professionals have used our research since 2012.
Ranking
28th
out of 44 in Help Desk Software
Views
306
Comparisons
257
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
out of 44 in Help Desk Software
Views
1,810
Comparisons
1,494
Reviews
1
Average Words per Review
115
Avg. Rating
10.0
Top Comparisons
Compared 44% of the time.
Compared 19% of the time.
Compared 19% of the time.
Compared 40% of the time.
Compared 16% of the time.
Compared 12% of the time.
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Tenmiles
TOPdesk
Overview
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
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Sample Customers
Warner Bros., Lowe's, Whirlpool, Kindling, SennheiserCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
377,029 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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