HCL Digital Commerce vs Oracle Commerce Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between HCL Digital Commerce and Oracle Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms.
To learn more, read our detailed eCommerce Platforms Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Has all the modules needed for an order management solution.""The most valuable solution is that it allows you to adapt it according to the customer's needs.""It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

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"The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the customer."

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Cons
"Lacks option to purchase individual modules.""Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it.""The product catalog is an area that needs improvement."

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"Oracle Commerce Cloud could improve the accessibility features."

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Pricing and Cost Advice
  • "For our companies and our users, the price is quite high."
  • More HCL Digital Commerce Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Has all the modules needed for an order management solution.
    Top Answer:Licensing costs are quite high compared to other e-commerce platforms, probably because they also have B2B and B2C solutions which are very good and they also offer good tech support.
    Top Answer:Digital Commerce is like a monolithic solution in that you get everything when you purchase the license for this product. There's no option to select just one module. You might only need the order… more »
    Top Answer:The most valuable features of Oracle Commerce Cloud are it provides all sorts of administrative essentials for our commerce. It helps deliver products from production from the supplier to the… more »
    Top Answer:Oracle Commerce Cloud could improve the accessibility features.
    Top Answer:We are using Oracle Commerce Cloud to create our POS agent administrators and customer shopping sites.
    Ranking
    6th
    out of 72 in eCommerce Platforms
    Views
    1,340
    Comparisons
    871
    Reviews
    2
    Average Words per Review
    543
    Rating
    8.5
    7th
    out of 72 in eCommerce Platforms
    Views
    1,600
    Comparisons
    1,213
    Reviews
    1
    Average Words per Review
    270
    Rating
    7.0
    Comparisons
    Also Known As
    IBM Digital Commerce, IBM WebSphere Commerce
    Commerce Cloud
    Learn More
    Overview
    IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

    Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

    Oracle Commerce Cloud Features

    Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Product browsing and discovery
    • Advanced product search including guided search
    • Promotions and discounts
    • Personalized content and offers
    • Personalized product recommendations based on advanced AI technologies
    • Multiple payment methods including loyalty points and split payments
    • Multiple ship-to destinations including buy online and pick up in store
    • Sharable wish lists
    • User profile management
    • Business account management (B2B)
    • Account-specific catalogs and pricing (B2B)
    • Order approval and spending limits (B2B)
    • Scheduled recurring orders (B2B)
    • Support for 40+ languages and 60+ currencies

    Oracle Commerce Cloud Benefits

    There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.
    • Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.
    • Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.
    • Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.
    • Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.
    • API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.
    • Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

    Sample Customers
    CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
    Moleskine, Corello, The Vermont Country Store, Team Sportia
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Educational Organization12%
    Retailer10%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Retailer13%
    Financial Services Firm11%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise16%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise15%
    Large Enterprise68%
    Buyer's Guide
    eCommerce Platforms
    March 2024
    Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    HCL Digital Commerce is ranked 6th in eCommerce Platforms with 5 reviews while Oracle Commerce Cloud is ranked 7th in eCommerce Platforms with 1 review. HCL Digital Commerce is rated 8.6, while Oracle Commerce Cloud is rated 7.0. The top reviewer of HCL Digital Commerce writes "A mature and easily customizable product with a lot of features". On the other hand, the top reviewer of Oracle Commerce Cloud writes "Provides administrative essentials, scalable, but stability could improve". HCL Digital Commerce is most compared with SAP Hybris Commerce, Salesforce Commerce Cloud, Adobe Commerce, Bigcommerce and Oracle ATG, whereas Oracle Commerce Cloud is most compared with Oracle ATG, SAP Hybris Commerce, Oracle iStore and Adobe Commerce.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.