HCL Digital Experience vs Sprinklr comparison

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Top Answer:As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you use… more »
Top Answer: No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning not… more »
Top Answer: I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients… more »
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Also Known As
IBM Digital Experience Manager, IBM WebSphere Portal
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Overview

HCL Digital Experience software empowers you to create, manage and deliver engaging omni-channel digital experiences to virtually all audiences. Offer an engaging customer experience with responsive content, targeted offers and consistent branding across channels (web, mobile web, and hybrid mobile/web applications). Provide outstanding service to your channel partners with integrated applications. Bring in powerful, flexible tools that allow business users to easily manage and create better content - and free IT staff to focus on other projects. Key features includes: Boost engagement with a streamlined digital experience, Offer a flexible and responsive design, Easily craft and manage your content, Leverage the power of Watson technology, Build your brand with an integrated DX platform and Embed social capabilities to help you connect.

Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.

Sprinklr Features

Sprinklr aims to bring the ultimate unified digital experience through services like enablement, success management, transformation and managed services, strategy and analytics, and moderation services. The features that Sprinklr offers include:

  • Modern care: Sprinklr is dedicated to customer support, helping companies enhance the digital experience through features that include conversational AI, IVR deflection, case management, CSAT prediction, guided workflows, knowledge base, AI agent assistance, AI routing, and automated quality audits.
  • Modern research: Sprinklr not only allows companies to manage incoming customer inquiries, but it also provides extensive data about the digital experience companies are providing to their clients. Organizations can easily access performance reports all in one place and use the data to change the areas where they're not performing well. The insights are provided thanks to features such as AI-powered insight on current events, allowing companies to fix potential risk issues and transform feedback from customers into solutions for the improvement of the digital experience.

  • Modern marketing and advertising: Once a company decides to provide its users with a digital experience, it should concentrate not only on the content it's providing, but also on the way it's reaching its target. That's why Sprinklr offers features for marketing and advertising that allow organizations to access the marketing for their brands in a single platform while delivering their content across many different channels. This category features campaign planning, workflow management, automated task assignment, integrated asset management, unified calendar, ads management, dark post moderation, omnichannel analytics, and advocacy. All the provided features allow companies to deliver marketing and advertising that will expand their digital experience and reach a vast array of clients.

  • Social engagement and sales: Sprinklr provides features that help companies to enhance their social engagement and sales and potentially generate more revenue. These features, which include conversational commerce, a gallery, and customization for communities, allow companies to deliver a more efficient digital experience through social media and reach more groups of clients.

Sprinklr Benefits

The benefits of Sprinklr include:

  • Easy, all-in access to user insight and data
  • Thorough social media engagement reports
  • AI integrations for customer support

Sample Customers
Skypicker, Inventive, Factor-y S.r.l., Meander Medical Center, Intesa S.p.A., Deutsche Lufthansa AG, CinePostproduction, UnipolSai Assicurazioni S.p.A, Jyske Bank, Swiss Export Risk Insurance
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Top Industries
VISITORS READING REVIEWS
Computer Software Company14%
Financial Services Firm13%
Retailer10%
Government7%
VISITORS READING REVIEWS
Financial Services Firm16%
Computer Software Company15%
Retailer7%
Manufacturing Company5%
Company Size
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise15%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise14%
Large Enterprise67%

HCL Digital Experience is ranked 10th in Digital Experience Platforms (DXP) while Sprinklr is ranked 14th in Digital Experience Platforms (DXP). HCL Digital Experience is rated 9.0, while Sprinklr is rated 0.0. The top reviewer of HCL Digital Experience writes "It's easy to customize security access for all resources or content". On the other hand, HCL Digital Experience is most compared with IBM WebSphere Application Server, Liferay Digital Experience Platform, Drupal, SharePoint and Sitecore Experience Platform, whereas Sprinklr is most compared with Sprout Social, NICE CXone, HootSuite, Salesforce Marketing Cloud and Khoros Social Media Management.

See our list of best Digital Experience Platforms (DXP) vendors.

We monitor all Digital Experience Platforms (DXP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.