Ivanti Neurons for ITSM vs LiveAgent comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Ivanti Neurons for ITSM and LiveAgent based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution's installation depends on its customization. It is easy.""Primarily, I believe the focus lies on discovery, workflow configuration, and automation.""HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.""The integrations are quite simple and clear.""I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.""The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.""Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation.""The solution is easy to use and has a user-friendly interface"

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"The most valuable feature was how the solution helped us to prioritize tasks.""Provides service level optimization."

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Cons
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much.""Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control.""The user interface must be made simpler and more effective.""Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community.""Configuration requirements are extensive, even in basic Service Desk processes.""We'd like more integration with solutions like SolarWinds.""I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on.""Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

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"Connection to other softwares could be improved.""There are other products that are more popular."

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Pricing and Cost Advice
  • "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
  • "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
  • "The product is affordable for small businesses."
  • "The price is on the higher side. The support is included in the standard licensing fees."
  • More Ivanti Neurons for ITSM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
    Top Answer:The price is on the higher side. The support is included in the standard licensing fees.
    Top Answer:For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The customer… more »
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    Ranking
    13th
    out of 59 in Help Desk Software
    Views
    1,717
    Comparisons
    636
    Reviews
    6
    Average Words per Review
    565
    Rating
    8.3
    33rd
    out of 59 in Help Desk Software
    Views
    325
    Comparisons
    130
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    HEAT Service Management
    Learn More
    Ivanti
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    Overview

    Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

    Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

    Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

    Sample Customers
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Retailer29%
    Educational Organization14%
    Government14%
    VISITORS READING REVIEWS
    Government19%
    Healthcare Company10%
    Computer Software Company10%
    Manufacturing Company7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise14%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise68%
    No Data Available
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews while LiveAgent is ranked 33rd in Help Desk Software. Ivanti Neurons for ITSM is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus, whereas LiveAgent is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.