Ivanti Neurons for ITSM vs Samanage comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Ivanti Neurons for ITSM and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.""The solution is easy to use and has a user-friendly interface""The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.""Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation.""Primarily, I believe the focus lies on discovery, workflow configuration, and automation.""It is easy to set up.""The integrations are quite simple and clear.""The solution's technical support is excellent. I rate the technical support a ten out of ten."

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"The solution has a great filtering feature."

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Cons
"Configuration requirements are extensive, even in basic Service Desk processes.""Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow.""Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control.""Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much.""There is room for improvement in terms of response time. The support team takes a long time to respond.""We'd like more integration with solutions like SolarWinds.""I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on.""Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

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"The system shuts down about once a month which is frustrating."

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Pricing and Cost Advice
  • "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
  • "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
  • "The product is affordable for small businesses."
  • "The price is on the higher side. The support is included in the standard licensing fees."
  • More Ivanti Neurons for ITSM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
    Top Answer:The price is on the higher side. The support is included in the standard licensing fees.
    Top Answer:For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The customer… more »
    Top Answer:The solution has a great filtering feature.
    Top Answer:We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours. I think they need to work on their UI… more »
    Top Answer:Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage.
    Ranking
    13th
    out of 59 in Help Desk Software
    Views
    1,717
    Comparisons
    636
    Reviews
    6
    Average Words per Review
    565
    Rating
    8.3
    26th
    out of 59 in Help Desk Software
    Views
    358
    Comparisons
    237
    Reviews
    1
    Average Words per Review
    298
    Rating
    8.0
    Comparisons
    Also Known As
    HEAT Service Management
    Learn More
    Ivanti
    Video Not Available
    Overview

    Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Sample Customers
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Retailer29%
    Educational Organization14%
    Government14%
    VISITORS READING REVIEWS
    Government19%
    Healthcare Company10%
    Computer Software Company10%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Construction Company16%
    Financial Services Firm11%
    Computer Software Company10%
    Government9%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise14%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise12%
    Large Enterprise61%
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews while Samanage is ranked 26th in Help Desk Software with 2 reviews. Ivanti Neurons for ITSM is rated 8.2, while Samanage is rated 7.6. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.