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Dameware Remote Support vs Ivanti Neurons for ITSM comparison

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Dameware Remote Support

Read 3 Dameware Remote Support reviews
884 views|802 comparisons
100% willing to recommend
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Ivanti Neurons for ITSM

Read 14 Ivanti Neurons for ITSM reviews
1,646 views|621 comparisons
90% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Remote Access
March 2024
Executive Summary

We performed a comparison between Dameware Remote Support and Ivanti Neurons for ITSM based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Vadivel S
The product helps users track their assets, but the user interface must be made simpler
The product helps our customers track their assets without hassle. They can easily recognize their assets by manual entries and make comparisons.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
  • "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
  • "The product is affordable for small businesses."
  • "The price is on the higher side. The support is included in the standard licensing fees."

    • More Ivanti Neurons for ITSM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Ivanti Neurons for ITSM?
    Top Answer:I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for Ivanti Neurons fo...
    Top Answer:The price is on the higher side. The support is included in the standard licensing fees.
    Read all 7 answers   →
    What needs improvement with Ivanti Neurons for ITSM?
    Top Answer:For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The customer… more »
    Read all 9 answers   →
    Ranking
    26th
    out of 44 in Remote Access
    Views
    884
    Comparisons
    802
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    13th
    out of 59 in Help Desk Software
    Views
    1,646
    Comparisons
    621
    Reviews
    6
    Average Words per Review
    565
    Rating
    8.3
    Comparisons
    Also Known As
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    HEAT Service Management
    Learn More
    SolarWinds
    Ivanti
    Video Not Available
    Overview
    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

    Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

    Sample Customers
    Illinois School District
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    Top Industries
    VISITORS READING REVIEWS
    Government18%
    Computer Software Company10%
    Financial Services Firm8%
    Manufacturing Company5%
    REVIEWERS
    Computer Software Company29%
    Retailer29%
    Educational Organization14%
    Government14%
    VISITORS READING REVIEWS
    Government19%
    Healthcare Company10%
    Computer Software Company10%
    Financial Services Firm7%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business53%
    Midsize Enterprise13%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise69%
    Buyer's Guide
    Remote Access
    March 2024
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    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
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    768,246 professionals have used our research since 2012.

    Dameware Remote Support is ranked 26th in Remote Access while Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews. Dameware Remote Support is rated 8.6, while Ivanti Neurons for ITSM is rated 8.2. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.