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Ivanti Neurons for ITSM vs UserVoice comparison

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Ivanti Neurons for ITSM

Read 14 Ivanti Neurons for ITSM reviews
1,646 views|621 comparisons
90% willing to recommend
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UserVoice

Read 5 UserVoice reviews
0 views|0 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Ivanti Neurons for ITSM and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
767,667 professionals have used our research since 2012.
Featured Review
BernardLugalia
Provides comprehensive visibility into the environment and cloud version streamlines productivity by automatically...
Neurons with ITSM have made our work easier. For example, unlike SCCM, we can patch Linux systems with partial DNS changes. Asset management has... Read more →
Anonymous User
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to...
We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
  • "I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
  • "The product is affordable for small businesses."
  • "The price is on the higher side. The support is included in the standard licensing fees."

    • More Ivanti Neurons for ITSM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Ivanti Neurons for ITSM?
    Top Answer:I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for Ivanti Neurons fo...
    Top Answer:The price is on the higher side. The support is included in the standard licensing fees.
    Read all 7 answers   →
    What needs improvement with Ivanti Neurons for ITSM?
    Top Answer:For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The customer… more »
    Read all 9 answers   →
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    Earn 20 points

    Ranking
    13th
    out of 59 in Help Desk Software
    Views
    1,646
    Comparisons
    621
    Reviews
    6
    Average Words per Review
    565
    Rating
    8.3
    18th
    out of 18 in Customer Feedback Management
    Views
    0
    Comparisons
    0
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    HEAT Service Management
    Learn More
    Ivanti
    Video Not Available
    UserVoice
    Video Not Available
    Overview

    Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

    From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
    Sample Customers
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Retailer29%
    Educational Organization14%
    Government14%
    VISITORS READING REVIEWS
    Government20%
    Healthcare Company11%
    Computer Software Company10%
    Manufacturing Company7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business53%
    Midsize Enterprise13%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
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    Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews while UserVoice is ranked 18th in Customer Feedback Management. Ivanti Neurons for ITSM is rated 8.2, while UserVoice is rated 8.6. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus, whereas UserVoice is most compared with .

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.