HEAT Software GoldMine [EOL] vs Pega CRM comparison

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Executive Summary

We performed a comparison between HEAT Software GoldMine [EOL] and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

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    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Ranking
    Unranked
    In CRM
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
    Also Known As
    GoldMine
    Chordiant
    Learn More
    Pega
    Video Not Available
    Overview
    Build Enduring Relationships with GoldMine Your business depends on building close, long-lasting relationships. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses. That's why finding the right customer relationship management (CRM) software is so important. Your CRM solution needs to be powerful, easy to use and maintain, and affordable. Only Goldmine brings all those together in a package that's perfect for small businesses. Over 1 million users have selected GoldMine to help them manage over one billion relationships and build enduring relationships that enable them to thrive. GoldMine's robust capabilities and high ease-of-use deliver rapid time to benefit and return on investment. With GoldMine, you'll: * Improve effectiveness, accelerating your goal achievement up to 15%. * Boost productivity * Increase the number of deals Learn more at http://www.goldmine.com/
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    AFS Group, Auckland Airport, Baylor University, County of Maui, Federal Home Loan Bank of Boston, Heriot-Watt University, RagingWire Data Centers, SBM Offshore, Sedgman, Sinclair Community College, The Warehouse Group, University of North Texas System
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm6%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    HEAT Software GoldMine [EOL] doesn't meet the minimum requirements to be ranked in CRM while Pega CRM is ranked 17th in CRM with 9 reviews. HEAT Software GoldMine [EOL] is rated 0.0, while Pega CRM is rated 8.2. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". HEAT Software GoldMine [EOL] is most compared with , whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.