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Most Helpful Review
Find out what your peers are saying about HelpSystems Intermapper vs. PRTG Network Monitor and other solutions. Updated: November 2020.
448,076 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It's all today portal-based which is a good feature for us.""What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

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"I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server.""It improves the status of my infrastructure, from networking devices to real-time machines.""The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely.""The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that.""Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us.""One of its valuable features is the fact that it handles multiple operating systems... And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it.""The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly.""Speed of deployment is one of the most valuable features."

More PRTG Network Monitor Pros »

Cons
"It's a smaller solution so tools are not as advanced as you would find in a larger solution""They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

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"I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement.""There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times.""It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good.""It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help.""When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us.""The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements.""In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device.""Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."

More PRTG Network Monitor Cons »

Pricing and Cost Advice
Information Not Available
"The price was pretty good, very competitive.""The pricing is not too bad. It's not massively expensive, and the ability to upscale or even downscale licenses every year is brilliant for us.""On a yearly basis, I believe it's between £1,200 and £1,500.""We've got 1,000 nodes and I believe it's a few hundred quid a month.""Because we are only on the free version, we have a limited number of sensors. Therefore, we are not monitoring as much as we want to be to obtain historical information.""We are licensed for 2500 endpoints.""We pay for a perpetual license and we have a support fee.""We've got the unlimited package... I believe it was around the £15,000 per year mark."

More PRTG Network Monitor Pricing and Cost Advice »

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Questions from the Community
Top Answer: It's all today portal-based which is a good feature for us.
Top Answer: There are a lot of expectations if you compare this product with other solutions like SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller… more »
Top Answer: The solution is a network representation of the entire L2 level network diagrams, and it also gives notification triggers as to how we want to monitor the network diagramming, which is one of the uses… more »
Top Answer: PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device and… more »
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40th
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7.5
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8.4
Popular Comparisons
Compared 29% of the time.
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Also Known As
PRTG
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HelpSystems
Paessler AG
Overview

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting https://www.helpsystems.com/cta/start-your-free-intermapper-trial. You can also get started with our free 10-device version: https://www.helpsystems.com/ct...

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Offer
Learn more about HelpSystems Intermapper
Get ahead of IT infrastructure issues

With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.

Sample Customers
Greater Media Detroit, University of British Columbia, Don's Farm SupplyJameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Top Industries
No Data Available
REVIEWERS
Comms Service Provider15%
Financial Services Firm11%
Construction Company11%
Logistics Company4%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider17%
Government7%
Media Company5%
Company Size
No Data Available
REVIEWERS
Small Business31%
Midsize Enterprise28%
Large Enterprise41%
VISITORS READING REVIEWS
Small Business23%
Midsize Enterprise27%
Large Enterprise51%
Find out what your peers are saying about HelpSystems Intermapper vs. PRTG Network Monitor and other solutions. Updated: November 2020.
448,076 professionals have used our research since 2012.

HelpSystems Intermapper is ranked 40th in Network Monitoring Software with 2 reviews while PRTG Network Monitor is ranked 2nd in Network Monitoring Software with 29 reviews. HelpSystems Intermapper is rated 7.6, while PRTG Network Monitor is rated 8.4. The top reviewer of HelpSystems Intermapper writes "It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting". On the other hand, the top reviewer of PRTG Network Monitor writes "Tells me when things are about to fall over, allowing me to preempt, preventing downtime". HelpSystems Intermapper is most compared with Zabbix, SolarWinds NPM, Nagios XI, NetBrain and Meraki Dashboard, whereas PRTG Network Monitor is most compared with SolarWinds NPM, Zabbix, Centreon, Wireshark and ManageEngine OpManager. See our HelpSystems Intermapper vs. PRTG Network Monitor report.

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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.