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Featured Review
Find out what your peers are saying about HelpSystems Intermapper vs. Zabbix and other solutions. Updated: November 2021.
555,139 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have the business activity monitoring, the map, and the MBI modules and they are all very good.""The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks.""The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.""The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want.""Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.""You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."

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"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great.""It's all today portal-based which is a good feature for us."

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"The implementation process is very straightforward.""We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix.""The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies.""Every new asset placed in the environment can be automatically detected, predicting human failures.""The flexibility of this solution is amazing.""Zabbix is scalable.""Zabbix is quite stable once it is set up. We haven't had any post-setup issues.""During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."

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Cons
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French.""During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.""Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process.""Improvements are needed in the area of cloud monitoring, as that's a newer feature.""Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.""I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."

More Centreon Cons »

"It's a smaller solution so tools are not as advanced as you would find in a larger solution""They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

More HelpSystems Intermapper Cons »

"For us, the initial setup was complex""There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution.""The documentation could be improved.""If Zabbix had a better dashboard then it would be nice.""I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.""Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features.""The server monitoring could be better.""I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."

More Zabbix Cons »

Pricing and Cost Advice
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver.""If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good.""Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support.""Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons.""The pricing works out well for us, given our environment and where we are."

More Centreon Pricing and Cost Advice »

Information Not Available
"We are using the free, open-source version.""My manager is very happy because it doesn't cost anything.""This solution is completely open-source, so it is quite affordable.""Its licensing is fair. It seems to be much cheaper than others.""We purchased Zabbix for a good price, including support""It is worth every cent to pay or even study to do your own installation.""The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution.""It's an open-source solution that can be used free of charge."

More Zabbix Pricing and Cost Advice »

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Questions from the Community
Top Answer: The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were… more »
Top Answer: Their licensing model is really easy. You have one license and you have access to all the features, compared to other… more »
Top Answer: There is room for improvement in the basic reporting. They provide reporting in PDF files but you cannot modify these… more »
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Top Answer: We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a… more »
Top Answer: The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the… more »
Top Answer: Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot… more »
Comparisons
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Overview
The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting https://www.helpsystems.com/cta/start-your-free-intermapper-trial. You can also get started with our free 10-device version: https://www.helpsystems.com/ct...

Zabbix is the ultimate enterprise-level software designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices. Zabbix is Open Source and comes at no cost.

Offer
Learn more about Centreon
Learn more about HelpSystems Intermapper
Learn more about Zabbix
Sample Customers
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Greater Media Detroit, University of British Columbia, Don's Farm Supply
Bodybuilding.com, LLC., ITtelligent Consulting Services,Eltele AS, Total Server Solutions, LLC., ChinaNetCloud
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider25%
Wholesaler/Distributor6%
Government5%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider12%
Government8%
Healthcare Company8%
REVIEWERS
Computer Software Company17%
Comms Service Provider10%
Financial Services Firm7%
Retailer7%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company24%
Government7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise14%
Large Enterprise36%
No Data Available
REVIEWERS
Small Business49%
Midsize Enterprise22%
Large Enterprise30%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise49%
Large Enterprise37%
Find out what your peers are saying about HelpSystems Intermapper vs. Zabbix and other solutions. Updated: November 2021.
555,139 professionals have used our research since 2012.

HelpSystems Intermapper is ranked 37th in Network Monitoring Software with 2 reviews while Zabbix is ranked 1st in Network Monitoring Software with 39 reviews. HelpSystems Intermapper is rated 7.6, while Zabbix is rated 8.0. The top reviewer of HelpSystems Intermapper writes "It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". HelpSystems Intermapper is most compared with Meraki Dashboard, SolarWinds NPM, DX Infrastructure Manager, Fortinet FortiSIEM and PRTG Network Monitor, whereas Zabbix is most compared with Nagios XI, Splunk, Nagios Core, SolarWinds NPM and PRTG Network Monitor. See our HelpSystems Intermapper vs. Zabbix report.

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