Hitachi JP1 Integrated Management [EOL] vs PagerDuty Operations Cloud comparison

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Executive Summary

We performed a comparison between Hitachi JP1 Integrated Management [EOL] and PagerDuty Operations Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring.
To learn more, read our detailed Event Monitoring Report (Updated: March 2024).
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
  • "The cost is quite high. But if you want to get a full-featured application and you have a big team..."
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • "They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
  • "The solution is paid on a monthly basis and represents about 1% of the platform's budget."
  • "There is a license needed to use PagerDuty."
  • "PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
  • More PagerDuty Operations Cloud Pricing and Cost Advice →

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    Top Answer:The product easily integrates with other solutions.
    Top Answer:The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
    Top Answer:It’s quite hard to reach the support team.
    Ranking
    Unranked
    In Event Monitoring
    Views
    3,598
    Comparisons
    2,545
    Reviews
    16
    Average Words per Review
    401
    Rating
    8.4
    Comparisons
    Also Known As
    Hitachi JP1/Integrated Management, JP1, Hitachi IM
    Learn More
    Overview

    JP1/Integrated Management monitors your system from a single location to ensure that the entire system is problem-free. This product forms the base for integrated operations management. With JP1/Integrated Management, you can monitor environments both on-premises and in the cloud. Logs and information about the events that occur in the system can be collected to and monitored from a single location. In addition to events, you can also monitor business systems running on various platforms (including Windows, Linux, and UNIX), as well as the statuses of network devices, servers (processes and resources), and applications. Prevent important events from being overlooked by consolidating or suppressing large numbers of related events or by filtering to show only the events you are interested in. You can also perform advanced, efficient monitoring operations, such as changing which events are collected based on a given time frame and restricting the events that can be monitored by individual operators. If a failure occurs, JP1/Integrated Management automatically notifies the system administrator to ensure a rapid response.

    The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

    PagerDuty Features

    PagerDuty has many valuable key features. Some of the most useful ones include:

    • 650+ integrations
    • Alerting
    • Native apps with push notifications
    • On-call duty scheduling
    • Automatic escalation of alerts
    • Reliable, distributed architecture
    • Incident reporting
    • Real-time monitoring
    • Network analysis
    • Issue tracking
    • Access controls/permissions
    • Service Level Agreement (SLA) management

    PagerDuty Benefits

    There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

    • Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
    • Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
    • Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
    • Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
    • CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

    Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

    PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

    Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

    A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

    Sample Customers
    NEWTON Information Technology, Meitetsucom, Sumitomo Forestry
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm30%
    Comms Service Provider13%
    Computer Software Company13%
    Printing Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm13%
    Manufacturing Company7%
    Retailer7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business30%
    Midsize Enterprise25%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    768,246 professionals have used our research since 2012.

    Hitachi JP1 Integrated Management [EOL] doesn't meet the minimum requirements to be ranked in Event Monitoring while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. Hitachi JP1 Integrated Management [EOL] is rated 0.0, while PagerDuty Operations Cloud is rated 8.8. On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". Hitachi JP1 Integrated Management [EOL] is most compared with , whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.