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Compare Hiver vs. Zendesk Guide

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Hiver Logo
34 views|19 comparisons
Zendesk Guide Logo
3,046 views|2,666 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
543,089 professionals have used our research since 2012.
Quotes From Members

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Pricing and Cost Advice
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"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Answer: It is very easy to connect back and forth between the requester and the person fulfilling the ticket.
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester… more »
Ranking
47th
out of 55 in Help Desk Software
Views
34
Comparisons
19
Reviews
0
Average Words per Review
0
Rating
N/A
15th
out of 55 in Help Desk Software
Views
3,046
Comparisons
2,666
Reviews
3
Average Words per Review
1,107
Rating
7.0
Comparisons
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Overview

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Vacasa, Harvard University, Flexport, Pinterest, HubSpot
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
No Data Available
REVIEWERS
Computer Software Company26%
Financial Services Firm13%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider21%
Government7%
Insurance Company4%
Company Size
No Data Available
REVIEWERS
Small Business41%
Midsize Enterprise39%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
543,089 professionals have used our research since 2012.

Hiver is ranked 47th in Help Desk Software while Zendesk Guide is ranked 15th in Help Desk Software with 3 reviews. Hiver is rated 0.0, while Zendesk Guide is rated 7.0. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Hiver is most compared with , whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and Freshdesk.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.